Refund policy
Last updated: September 2026
This policy applies to workshop and course bookings made through Okapi & Co.
At a glance
- Within 7 days of booking: full refund. If you change your mind after booking, you can request a full refund within 7 days of the date your payment was taken, no questions asked.
- More than 7 days before the course: transfer only. Once the cooling-off period has passed we cannot offer a refund because venue and logistics costs are committed. You are welcome to transfer your place to a colleague or a future date at no charge.
- Within 7 days of the course start: no refund. Venue hire, catering and materials are already booked. You can still transfer your place to another person if you let us know before the course begins.
- After the course has taken place: no refund. If you experienced a significant problem on the day, please get in touch and we will do our best to resolve it fairly.
Why
We run small, capped workshops in hired venues. Once a session is planned we commit to venue hire, catering, materials, and Claude Pro access for every seat. Those costs are fixed regardless of attendance, which is why we cannot offer open-ended cancellations close to the course date. The 7-day cooling-off window from your booking date gives you time to check your diary, speak to your employer, or simply change your mind, without penalty.
How to request a refund or transfer
Email jim@okapiandco.co.uk with your name, the date of the workshop you booked, and your reason. We will confirm eligibility and process any refund within 5 to 10 working days back to the original payment method. Transfers to a future date are subject to availability.
If we cancel
If Okapi & Co cancels or significantly reschedules a workshop (date, time, or location), you will be entitled to a full refund or a free transfer to an alternative date, your choice. We will notify you as soon as possible and you will have 14 days to choose. We are not responsible for any travel, accommodation, or other costs you have incurred.
Consumer rights
If you are booking as a consumer (not on behalf of a business), you may have additional rights under the Consumer Contracts Regulations 2013. The 7-day cooling-off period above is consistent with your statutory rights and in some cases more generous.
If something is not covered here or you have a specific circumstance, get in touch. We would rather find a fair solution than leave you feeling stuck.
Contact
Email jim@okapiandco.co.uk or call 07824 157730.