Claude Training for Teams

Most teams have Claude open in a tab and no idea what good looks like. We spend three and a half hours, or a full day, on your actual work, and leave you with a way of using it that everybody follows.

The problem is never the tool

People open Claude, ask it something vague, get something bland back, and quietly go back to doing it the long way. Then everyone who does persist invents their own way of using it, so five people end up with five different habits and nobody agrees what good looks like.

That is what a session is for. Not a tour of the features, which you can read anywhere. A session on the parts of your week that are assembly rather than judgement, and how to hand those over.

What we cover

• Briefing it properly. The difference between a one-line request and a proper brief, shown live on your own work. This is most of the gap between a disappointing answer and a usable one.
• Projects, so nobody starts from blank. A shared Project per team, loaded with your tone, your rules and the context it needs. Every conversation inherits them for free.
• The jobs worth handing over. Inbox triage, the weekly report, research before a meeting, turning one set of notes into four pieces of copy.
• Where the line is. What must never go into a chat window, written down as five rules on a postcard before anyone pastes anything anywhere.
• Keeping the conversation going. The people who get most out of these tools are not the ones with the cleverest opening prompt. They are the ones who say "shorter", "less formal", "that is not our tone" and keep going for three more messages.

What your team can do by the end

• Brief Claude properly, so the first draft is usable rather than bland
• Work from a shared Project that carries your brand, tone and rules
• Hand over the repeated jobs: inbox triage, the weekly report, the research before a meeting
• Turn one set of notes into every piece of copy it needs to become
• Know exactly what must never be typed into a chat window, and why
• Keep refining an answer instead of accepting the first one

A UK skincare brand, clawing back a day and a half a week

A direct-to-consumer skincare brand selling on Shopify and to trade through wholesale. Customer service ran through a shared inbox where two people spent the first 90 minutes of every day triaging, then drafting replies one order lookup at a time. The weekly marketing dashboard was built by hand, three hours every Monday.

We rolled it out one team at a time, with a written policy behind it. Triage went from 90 minutes to 25. The Monday dashboard went from three hours to fifteen minutes. Across the business that is a conservative eight to twelve hours a week, for around £70 a month in tool costs.

We report that conservatively on purpose. Cold-outreach open rates are up on early data, but we want another 90 days before quoting a firm figure. The full rollout service is where that kind of change gets built.

Where this sits

• Already using Microsoft 365? Microsoft Copilot training is the same session for a different tool.
• Want the whole thing, policy and automations included? That is AI training and rollout.
• Prefer to come to a public session first? The workshops run in market towns across the South West, from £24 inc VAT (£20 + VAT).
• Not sure which? The training finder asks four questions and tells you.